Click here for a flyer on nCare Managed Services!
Click here for a flyer on the NWN Command Center.
nCare Managed Services, provided by NWN Corporation, are different than those provided by many systems integrators because of the depth and breadth of the services offered. We encourage you to review our offerings and join others who have chosen NWN as their trusted IT partner.
Overview of Services
nCare Managed Services provides a broad range of secure IT infrastructure managed services organized into six service offerings:
- Enterprise Phone Support
- Server/Network Support Services
- IP Communications Support Services
- Proactive Monitoring Services
- Security Services
- Desktop Support Services
As one of our nCare clients, your network will be managed by a team of local engineers as well as the technical staff in our Waltham, MA Command Center. For over a decade this center has been serving hundreds of clients with thousands of devices throughout the world.
Enterprise Phone Support
As one of our six service offerings, nCare Managed Services provides 24x7x365 phone support services as a foundation for the contract. Your company will be entitled to an unlimited number of incident calls and the ability to schedule support visits. This offering can help you resolve both routine and emergency production issues.
Server/Network Support Services
Server and Network Support Services focuses on keeping the infrastructure running smoothly by providing support in the areas of issue resolution (incidents), schedule maintenance and functional change requests. In addition, monthly management reports are provided to document the work which has been completed.
IPC Support Services
IP Communications Support Services focuses on keeping the communications system running smoothly. Similar to Server/Network Support, IP Communications provides support in the areas of issue resolution (incidents), scheduled maintenance and functional change requests. In addition, monthly management reports are provided to document the work which has been completed.
Proactive Monitoring Service
With 24x7x365 device monitoring, NWN will monitor your IT environment with speciallyconfigured applications and tools, giving you regular communications and monthly reports. This technology allows us to alert you to both existing and potential problems.
Security Services
To help ensure security of sensitive corporate data, nCare offers a combination of security products and services. The core of the offering is 24x7x365 log correlation monitoring to inspect traffic for potential threats. This service can be provided for firewalls, IDS, IPS and HIDS.
Desktop Services
To keep your desktops running this turn-key patch and asset management solution utilizes best practices and enterprise class technology. Included are monthly scheduled operating system and offices patches applied to all applicable workstations; emergency patch management on an as-needed basis; asset management for all applicable clients and servers and status reporting of activities.
